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An ISO 9001:2015 Certified Co.

Terms & Conditions – Gurnoor Solutions (GS)

1. Introduction

Welcome to Gurnoor Solutions (GS). By accessing our website and using the products and services (including GPS tracking devices, AIS-140 solutions, and related services), you agree to comply with and be bound by the following Terms & Conditions.

2. Services Offered

GS is a Service Provider and deals in retail & after sale service of different brands of products in the category of:

  • GPS tracking devices (AIS-140 compliant & non-AIS devices)
  • Vehicle tracking solutions
  • Property Anti-Theft Devices/Monitoring Devices
  • Installation and technical support
  • SIM-based connectivity services (where applicable)

3. Payment Terms

  • All payments must be made in advance unless otherwise agreed in writing.
  • Subscription charges (SIM/data/platform) are mandatory for device functionality.
  • No activation or service will be provided without full payment.
  • Prices are subject to change without prior notice.

4. Installation Policy

  • Installation will be done by authorized technicians only.
  • Improper/self-installation will void warranty.
  • The customer must ensure vehicle availability at the agreed time and location.
  • Any re-installation or visit of technician because of any issue on the customer-side are chargeable (except in conditions as per Company’s policy).

5. Warranty Terms

  • Devices come with a limited warranty (as per invoice, typically 1 year or as per the conditions of the device manufacturing company).
  • Warranty covers only manufacturing defects (as per the conditions of the manufacturer).
  • Warranty does NOT cover:
    • Physical damage
    • Water/fire damage
    • Tampering or unauthorized repair
    • Power surge or wiring faults
    • Force Majeure / Act of God

6. Service & Support

  • Support services are available only during working hours on all working days.
  • Service requests will be handled within a reasonable timeframe depending upon the location and other conditions etc.
  • On-site support may be chargeable depending on location.

7. Device & Data Usage

  • GPS accuracy depends on network availability and satellite signals.
  • GS is not responsible for:
    • Data delays or interruptions
    • Network/SIM failures
    • Government portal (VAHAN/RTO) delays
    • Issues at the Device Manufacturer/Brands

8. AIS-140 Compliance Disclaimer

  • Devices are AIS-140 compliant as per certification.
  • However, approval, rejection, or delay on government portals (RTO/VAHAN) is not under our control.
  • The customer must ensure correct documents and vehicle compliance as per Law.

9. Cancellation & Refund Policy

  • No refund will be provided once: Device is installed or Subscription is activated.
  • In special cases, refunds (if approved) will be processed after deduction of applicable charges.

10. Liability Limitation

GS shall not be liable for:

  • Any indirect or consequential loss or business loss due to device malfunction.
  • Delays caused by third-party services.

11. User Responsibilities

  • Provide correct vehicle and personal/KYC details.
  • Ensure proper power supply to device.
  • Do not tamper with device or wiring.

12. Privacy Policy

  • Customer data is used or shared with the manufacturing brands only for activation/service purposes of the devices as installed.
  • We do not share data with any unauthorized third parties.
  • Tracking data belongs to the customer but is processed through GS or Device Manufacturer platform in compliance with laws.
  • Software platform, code, and user interface remain the property of the platform provider either maintained by GS or the device/product Manufacturer (as the case may be).

13. Termination of Service

GS reserve the right to suspend or terminate services if any act at the part of the customer as mentioned below is/are found:

  • Payment is overdue
  • Misuse of device/service is detected
  • Unfair Trade Practices are adopted
  • Violation of any Law as applicable or breach of any clause of said Terms & Conditions.

14. Governing Law

  • These Terms shall be governed by the laws of India.
  • Any disputes will be subject to jurisdiction of local courts of the head office of GS.

15. Contact Information

For support or queries:
Company Name: Gurnoor Solutions (GS)
Phone: 9988668524
Email: gurnoorsolutions@gmail.com

By purchasing or using our products/services, the customer duly confirms that they have read, understood, and agreed to these Terms & Conditions.

GPS Architecture Diagram